General terms and conditions
January 2016

1.Corporate Identity
MRS IBIZA
Sint janskruidlaan 268
1187 ED AMSTELVEEN (THE NETHERLANDS)
Email: info@mrsibiza.eu
Website: www.mrsibiza.eu
Chamber of commerce number: 64390950
VAT identification number:NL152794359B02

2. General
2.1 These conditions apply to all sales and agreements between MRS IBIZA and the consumer, whereby MRS IBIZA will apply these conditions unless agreed otherwise in writing.
2.2. There is an agreement if the entrepreneur  accepts the order from the consumer.
2.3 If articles are ordered from MRS IBIZA, the purchaser automatically accepts the stipulations set out in these General Terms and Conditions.
2.34. General Terms and Conditions are applicable under Dutch Law and Jurisdiction.

3. Orders
3.1 Once an order has been placed, the consumer will directly receive an email to confirm the details of the order and the total costs associated with the order.
3.2 All orders will be sent within 2 till 3 working days after receipt of payment by the consumer.
3.3 MRS IBIZA will keep the consumer  informed of the status of the order.
The possibility remains that a certain product is no longer available, in which case we will contact the consumer as soon as possible.
3.4 A product must be delivered to the consumer within 30 days of the order placement and payment. If MRS IBIZA fails to comply with this, the consumer may immediately break the order contract. This is not possible, however, if the parties involved have previously agreed to a different delivery term.
3.5 As soon as the order is placed and paid for, it cannot be cancelled. The reason for this is that the order will be processed immediately, to achieve the shortest possible delivery period. Articles can be returned.

4. Payment and prices
4.1. All product prices indicated on MRS IBIZA website are in Euro’s and include value added tax.
4.2 Consumers are able to make payments electronically to MRS IBIZA in many different ways. The differing payment methods are indicated on the website under the title FAQ – payment. Shipment of the order will take place once MRS IBIZA has received payment for the order.
4.3. Shippingcost are indicated on the website under FAQ-shippingcost.

5. Delivery
5.1 The delivery time is indicative and is therefore not guaranteed. The consumer has no right to cancel the order in this case. The order will be processed and shipped within 2 till 3 working days of receiving payment.
5.2 MRS IBIZA cannot be held responsible if the post is unable to deliver the order to the consumer on time.

6. Return policy
6.1 If the consumer, for whatever reason, does not wish to retain the article, the consumer has the right to return the article to MRS IBIZA within 14  days after taking delivery of the article.
6.2 The consumer must first inform MRS IBIZA in writing an email: info@mrsibiza.eu And then must follow all further return conditions and instructions stipulated by MRS IBIZA.
6.3 Return articles will only be accepted if it is sent in the original, undamaged wrapping also the labels are still attached to the merchandise.
6.4. The shipping costs of the returned merchandise will be entirely paid for by the consumer
6.5. If the return instructions have been followed accurately,  MRS IBIZA will reimburse the consumer for the returned article(s) within 14 days after receiving it. . Excluding the costs for return postage.
6.6  MRS IBIZA hold the right not to accept returned packages where the postage costs have not or not been completely paid for.
6.7 Retain the proof of postage until MRS IBIZA have confirmed that the refund has been processed.

7. Privacy
7.1.MRS IBIZA finds it very important to ensure that all of the consumer’s personal information is treated with the utmost care and security.
7.2 MRS IBIZA will not give the consumer’s personal information to third parties, except when the information is required for the delivery of the order.
7.3 If the consumer subscribes to MRS IBIZA newsletter. Their personal details will be used to keep them informed of changes to our assortment, special offers or website improvements. and other relevant information pertaining to MRS IBIZA.
7.4 Records of website visits are kept for statistical purposes. Information concerning the amount of visitors and visitor frequency to our website will be used for internal research and website improvement. However, this general information is anonymous and cannot be traced back to the individual visitor.

8. Liability
8.1 The content of the website has been compiled with the greatest care. However, we cannot preclude the possibility of any error or incompletes in the information on this website. MRS IBIZA cannot assume any liability for the consequences of incorrect or incomplete information on the website. We cannot be held responsible for any typing or misprinting errors that could communicate an incorrect selling price. In that case the entrepreneur will adjust the price as soon as possible.
8.2 The images used by the entrepreneur are true representations of the products. We cannot quarantee that the colors on your computerscreen looks the same as the real colors. MRS IBIZA cannot hold responsible for that.

9. Complaints or Queries
In the case of queries or complaints, please inform us by email; info@mrsibiza.eu. You will receive a reply within 2 working days.

10.CopyRight
All images displayed on the website MRS IBIZA may not be download or copied without written permission from MRS IBIZA